Quick FAQ:
Where do your products ship from?
All of our products ship from the USA. Most products ship from our warehouse in Panama City Beach, FL though some select products ship directly from manufacturers or warehouses in Georgia, New Jersey, or Arizona in order to keep your shipping costs and delivery times LOW!
How long does shipping take?
Most in stock items ship within 1-2 business days. Transit times tend to be an average of 3-5 days.
Lead times for custom items, such as headlights, steering wheels, etc are as follows:
- Grill Light Bars: 3-5 business days
- Custom Steering Wheels: 4-6 weeks
- Custom Headlights: 8-10 weeks (Can be longer or shorter depending on model)
How do I track my order?
As soon as your order ships, you will receive an email with the related tracking number and link. You can also login to your customer account or SHOP app account to check order status (Confirmed, Shipped, In Transit, Delivered).
Long FAQ:
SHIPPING
Does The Engineering Room ship worldwide?
Yes, we ship anywhere in the world! Shipping quotes will be provided during the checkout process after entering your address. Before you complete your order, the website will display shipping options. All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. We do offer an option with UPS called I-parcel. This will calculate your countries duties and taxes included with your shipping. We are not able to change customs or commercial invoices with low declared or "gift" values.
Where does The Engineering Room ship from?
All of our products are shipped from our warehouses in Fairfield, NJ or Panama City, FL. Please allow 1-2 business days for order processing on most orders (besides custom headlights). This may be extended during holidays and sales. Orders placed after 3PM EST will often ship the following business day.
MY PACKAGE IS LOST, OR HAS BEEN MARKED DELIVERED BUT I STILL HAVE NOT RECEIVED IT
If you do not receive your package and the tracking information shows that the package has been delivered, you must notify us that you have made a claim with the shipping carrier for your order. We do offer shipping insurance on the site that will replace the product within 24 hours of a lost or damaged package claim. If you choose to opt out of shipping insurance the process for the claim can be found below.
Replacement products will not be sent until the carrier completes the request and approves the claim for replacement product to be shipped. The policies following are those of the carrier and not The Engineering Room. UPS typically requires up to eight business days from the time the claim is started. USPS can require from 14 to 90 business days, and this may vary depending on your country/destination. The Engineering Room cannot guarantee that any packages will be credited by the carrier until this process is complete. Exceptions will be made for orders requesting shipping insurance at checkout in the shipping options. $100.00 USD insurance is included with all paid shipping. Refunds and/or replacement products will not be given unless the carrier approves your lost package claim.
Please contact the carrier with any questions about delivery problems. All shipping labels are generated electronically according to the address information given to us with your order. We are not liable for lost or stolen items unless the optional shipping insurance is selected at checkout.
General Disclaimers
All products purchased from The Engineering Room (operated by 5AM Mornings LLC) are installed at the buyer’s risk. The Engineering Room is not responsible for the installation, or any damages or defects caused to your vehicle by the installation of products sold through this site.
All prices are subject to change without notice. While we strive to prevent pricing errors, we are not responsible for pricing mistakes, or website technical errors that affect product pricing. If there is a pricing error on the site, the customer will be notified and given the chance to cancel the order or pay the difference in the correct price.
We offer package discounts on both our website and to customers over the phone. If you want to cancel or return part of a package, you will lose any package discount received. The refund issued will be what you paid minus the full website price of the parts you are keeping. In the case of a return, a restocking fee up to 15% will also be deducted from this refund amount.
Orders paid for with a check or money order will not be processed until payment is received and cleared (includes PayPal eChecks).
All images, logos, and product descriptions are the property of their respective manufacturers. The Engineering Room often checks these descriptions for correctness, however cannot guarantee it.
Discount codes must be redeemed at the time of purchase. We do not apply coupon codes after an order has been placed.
All warranty issues involving a product purchased from The Engineering Room are to be handled through the manufacturer.
The Engineering Room reserves the right to refuse any order.
The Engineering Room reserves the right to process a refund for any order that can't be fulfilled due to backorders / pricing errors.
The Engineering Room reserves the right to ship only to the billing address of the payment method used.
Shipping
Standard shipping is UPS Ground, FedEx Ground, USPS Priority Mail, or USPS First Class Mail (for decals). Smaller items are often upgraded for free to USPS First Class mail at our discretion.
Lost packages, or shipping damages and shortages must be reported to us immediately. Shipping damage or shortage claims must be reported within 7 days after delivery. It is strongly recommended you ensure all products are received and in proper condition before beginning installation. We do not overnight replacements for short-shipped or damaged parts.
If a shipment is lost, misrouted, or damaged, we will start an investigation with the shipping carrier. Replacement items will not be sent until the shipping carrier completes their investigation and verifies the loss.
Refusing a shipment will result in a 15% restocking fee and shipping costs will not be refunded. NO EXCEPTIONS!